Terms and Conditions

1. Who we are

RawCloser is operated by Fabio Antonelli.

2. Acceptance of these Terms

To create an account, you must be able to review these Terms and accept them through an express action. For a purchase or paid subscription, the contract is concluded when you confirm your order using the button that clearly indicates the obligation to pay, and payment is accepted or confirmed.

If you do not agree, do not use the service.

3. Service description

RawCloser is a macOS application for salespeople designed to help users manage sales calls, generate notes, provide coaching, and assist with objection handling.

Call audio is processed locally on your Mac and deleted after the processing described in the Privacy Policy. Transcripts, notes, coaching results, statistics, and other local AI analysis remain on your Mac while the related lead remains in the app. When you delete a lead or the content of an individual call, RawCloser deletes the related call content and personal data as described in the Privacy Policy. Limited records without the lead's name or contact details may remain to preserve historical statistics and revenue history.

RawCloser does not transmit these call data or contents to its servers. You may delete individual leads and other items where the app provides a deletion function, subject to the deletion behavior described in the Privacy Policy.

The AI features use a language model that the app downloads in encrypted form and unlocks with an authorization key issued by our license server. Section 7 explains the conditions, including the installation limit and what happens to the AI features when access ends.

4. Eligibility

You must be at least 18 years old to use RawCloser.

If you are using the service on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

5. Accounts

You must provide an accurate email address to create and use an account.

You are responsible for keeping your account access secure.

6. Contract formation

A binding contract between you and us is formed when you:

• create an account and accept these Terms, or
• otherwise accept these Terms through an express action (such as clicking an 'I accept' control) before first using the service, where such acceptance is required

We may update these Terms from time to time, and we will ask you to accept the new version if a material change requires re-acceptance.

7. License and access

We grant you a limited, non-exclusive, non-transferable, revocable right to use RawCloser for your internal business or personal use, subject to these Terms.

We may limit, suspend, or terminate access if we believe you have breached these Terms, used the service unlawfully, or created a security or abuse risk.

Where reasonably possible, we will inform you before suspension and give you the opportunity to remedy the breach. We may suspend access immediately where necessary for security reasons, to prevent harm, or to comply with a legal obligation.

AI model, installation limit, and connectivity requirement

The AI features use a language model that the app downloads to your Mac in encrypted form. The model can be used only with an authorization key issued for an active RawCloser license or free trial.

Each license may have up to three active registered installations. If a fourth installation is presented, RawCloser may refuse to register it. An installation that has not successfully contacted the license server for more than 30 days may be released when its place is needed to register another installation; until it is released, it continues to count toward the limit. If all three places are occupied, you may contact us under section 21 to request that an installation be released. We may require reasonable information to verify the request, and a request does not guarantee that an installation will be released, or released immediately.

The authorization key is valid for up to 14 days from the date it is issued, and never beyond the end of your current access period. The app renews it automatically when your Mac can reach our license server, so the app must successfully contact the license server at least once in every 14-day period to keep the AI features unlocked.

The AI features lock, and the app deletes the stored authorization key, in these cases:

• Free trial: when the trial ends, unless a paid plan is active.
• Cancellation: at the end of the billing period you have already paid for (section 9). Until then, the AI features keep working.
• Failed renewal: when the grace period described in section 9 ends, or earlier if the subscription is canceled within that period. Until then, the AI features keep working.
• Sign-out or account deletion: immediately. You need an internet connection to sign in again and receive a new authorization key.
• No contact with the license server: when the authorization key expires, as described above. Until then, being offline does not lock the AI features. After that, they stay locked until the app reconnects and receives a valid key.
• Incorrect date and time: if your Mac's date and time are set earlier than a time the app has already recorded. The AI features stay locked until you correct them and the app receives a new key.

When your access is restored, for example because you renew or subscribe again, the app obtains a new authorization key automatically the next time it contacts the license server.

You may not copy, extract, decrypt, reverse engineer, or redistribute the model files or authorization keys, or use copies of them on another Mac to bypass the installation limit, except to the extent a restriction is prohibited by applicable law. Open-source components and the base model may be subject to separate licenses as described in section 15.

Your call audio, transcripts, notes, coaching information, and AI output remain on your Mac and are not sent to RawCloser or to the third-party provider that hosts the model files, as described in the Privacy Policy.

8. Free trial

New users may be offered a 10-day free trial. No payment method is required at trial start, and no charge is made automatically at the end of the trial.

The trial is available once per email address and is linked to the email address used to start it. If the same email address has already used a trial, a new trial will not be available under that email address.

9. Paid plans, pricing, payment, auto-renewal, cancellation, plan changes, and refunds

We offer the following paid plans:

• Pro: USD $160 per month, or USD $1,600 per year

A third tier is planned but is not currently offered.

Where the applicable tax can be determined before you confirm, the price shown to consumers includes applicable taxes and represents the total amount payable.

The applicable tax may depend on your country, billing information, customer status, and applicable law. You must provide accurate billing information. If we cannot determine the applicable tax or payment amount, we may ask for additional information before completing the transaction.

If we change prices for future purchases, we will give reasonable notice where required by law.

If paid features are offered, payment is processed by our payment provider. You are responsible for providing accurate billing information.

Unless we tell you otherwise at the point of purchase, paid subscriptions renew automatically at the end of each billing period until changed or canceled.

If a renewal payment, or the payment due when a change of billing interval takes effect, fails, our payment provider will try to collect it again over the following weeks and will notify you by email with a link to update your payment method. You keep full access to your paid tier for 7 days from the end of the period you have already paid for. If payment has still not been received after the final attempt, your subscription is canceled and your access to the paid tier ends; if that happens within those 7 days, access ends when the subscription is canceled. No further attempt is made to collect that payment after cancellation. You may subscribe again at any time if the plan is then available.

Your access to the AI features follows your access to the paid tier or free trial. Section 7 explains what happens to the AI features when you cancel, when a renewal fails, when the grace period ends, when you sign out, and when the app cannot contact the license server.

You may cancel a paid subscription from the billing screen in the application.

If the billing screen is unavailable, or if you no longer have access to the application, you may cancel by contacting us at hello@rawcloser.com.

Cancellation takes effect at the end of the current billing period. You keep access to the paid tier until the end of the period already paid for. No further renewal is charged after cancellation takes effect. Unless otherwise stated at the point of purchase or required by law, cancellation does not entitle you to a refund for the current billing period.

A cancellation cannot currently be reversed through the application. If you change your mind, you may continue using the paid tier until the end of the current billing period and may subscribe again after access ends, if the plan is then available.

You may also change your subscription tier from the billing screen in the application.

If you upgrade to a higher tier, the upgrade takes effect immediately. You will be charged the full price of the new tier for a new billing period beginning on the date of the upgrade, and you will receive a credit for the unused portion of the previous tier. The credit will be applied to the amount charged for the new tier. The next renewal date will be the date corresponding to the end of the new billing period, calculated from the upgrade date.

Before you confirm an upgrade, the application will show the new tier, the price of the new billing period, the credit for the unused portion of the previous tier, the total amount to be charged, applicable taxes, and the new renewal date. The application will also provide the information and acknowledgement required by applicable law concerning immediate performance and any statutory right of withdrawal.

If you downgrade to a lower tier, the change takes effect at the end of the current billing period unless we clearly state otherwise in the application at the time of the change. Until then, you keep access to the higher tier already paid for. No refund or credit is given for the unused difference unless we clearly state otherwise or mandatory law requires it.

You may also switch the same plan between monthly and yearly billing from the billing screen in the application. The switch takes effect at the end of the current billing period, and the price of the new billing period is charged from that date. Until then, your current billing period continues unchanged. No refund or credit is given for the remainder of the current billing period unless mandatory law requires it.

Except where a mandatory consumer law gives you a right to a refund, all fees are non-refundable once charged.

If you believe you were charged in error, contact us promptly at hello@rawcloser.com.

10. Right of withdrawal for consumers in the EU/UK and similar rights

If you are a consumer and mandatory law gives you a right to withdraw from an online contract within fourteen days of the conclusion of the contract, that right applies except to the extent that applicable law provides otherwise.

Where applicable, we will provide the legally required pre-contract information and model withdrawal form.

You may exercise the right of withdrawal by sending the model withdrawal form, or any other clear statement of your decision to withdraw, by email to hello@rawcloser.com or by post to the address given in section 1.

Model withdrawal form: https://rawcloser.com/withdrawal-form/

If you expressly request that performance of the service begin during the withdrawal period, and you later exercise the right of withdrawal before that period ends, you may be required to pay an amount proportionate to the part of the service already supplied up to the time you communicate your withdrawal, relative to the full coverage of the contract, to the extent permitted by law.

If you exercise a statutory right of withdrawal, we will process it in accordance with applicable consumer law.

11. Acceptable use

You must not:

• use the service unlawfully
• attempt to gain unauthorized access to accounts, systems, or data
• interfere with the operation or security of the service
• reverse engineer, copy, or exploit the service except to the extent permitted by law
• use the service to send spam, malware, or harmful content

12. Call processing, recording, and compliance

RawCloser may be used to record, transcribe, and analyze calls locally on your Mac. Depending on your plan and settings, RawCloser may:

• detect whether a call is in English or Italian and use that language for transcription and in-call outputs;
• separate call audio based on which audio input was active;
• when enabled, separate a microphone-only call using acoustic properties such as frequency range, compression, distance, and signal level;
• provide coaching based on speaking pace, vocal energy, talk-time balance, and pitch variation;
• label transcript segments as “You,” “Prospect,” or “Unclear”;
• identify objection phrases and suggest replies;
• extract objections and responses;
• prepare call notes, including a short quote attributed to the other party; and
• generate local weekly statistics and improvement advice.

These features process call audio, transcript text, and information about the call participants. The microphone-only separation feature does not create or use a voice profile, voiceprint, speaker embedding, or other speaker-specific representation and is not designed to identify any person. These are role labels, not identities, and “Prospect” means the other party on the call, whatever their relationship to the user.

RawCloser processes the relevant call data locally on your Mac. Call audio is deleted after the processing described in the Privacy Policy. RawCloser does not transmit call audio, transcripts, notes, or local AI analysis to its servers.

You are responsible for ensuring that any recording, transcription, analysis, or other processing complies with applicable law, including recording, wiretapping, communications, workplace, confidentiality, privacy, and data-protection requirements. Before recording or processing a call, you must provide any required notice and obtain any required consent or other authorization from the participants.

Enabling a feature or accepting these Terms does not replace any notice, consent, or authorization that you must provide to another participant. You must not use RawCloser where the processing would violate applicable law, confidentiality obligations, or another person's rights.

13. Calendar integrations

Calendar data relating to other people

You may connect and use a calendar only if you have the authority and legal basis required to do so. This includes having the necessary authority to access, process, and synchronize calendar data relating to other people, including event titles, descriptions, locations, and participant or lead names, and to write to the calendar only the data that RawCloser sends through its write-back feature, as described in our Privacy Policy.

You are responsible for ensuring that your use of RawCloser and any calendar integration complies with applicable data-protection, employment, confidentiality, workplace-monitoring, and other legal requirements. You must provide any notices, obtain any consents or authorizations, and comply with any contractual or professional duties owed to the people whose information appears in a connected calendar.

You must not connect a calendar or use the write-back feature if doing so would exceed your authority or violate the rights of another person. RawCloser does not determine whether you have that authority and is not responsible for obtaining notices, consents, or authorizations on your behalf.

14. Privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

15. Third-party software and open-source components

RawCloser includes or depends on third-party software and open-source components. Those components may be subject to separate license terms, and those terms apply in addition to these Terms.

A current list of notices, license information, and source-availability statements is available in the application and on our website at:

https://rawcloser.com/licenses/

16. Intellectual property

RawCloser and its content, branding, software, and related materials are owned by us or our licensors and are protected by intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from them.

17. Disclaimers

RawCloser is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee that the service will be uninterrupted, error-free, or suitable for every use case.

18. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from your use of the service.

Nothing in these Terms limits liability that cannot legally be limited.

Nothing in these Terms limits any non-waivable consumer rights, including remedies available by law for non-conformity of the service or digital content.

19. Suspension and termination

We may suspend or terminate access if we reasonably believe that:

• you have breached these Terms
• your use creates a security risk
• your use creates a legal or regulatory risk
• we need to do so to protect the service or other users

Where reasonably possible, we will inform you before suspension and give you the opportunity to remedy the breach. We may suspend access immediately where necessary for security reasons, to prevent harm, or to comply with a legal obligation.

You may stop using the service at any time.

20. Governing law and consumer forum

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Italy, without prejudice to any mandatory consumer protections that apply in your country of residence.

If you are a consumer, you may bring proceedings in the courts of your habitual residence where mandatory law allows.

For disputes with a consumer resident in Italy, the court of the consumer's place of residence or domicile has jurisdiction, to the extent permitted by law.

If you are a business user, the courts having jurisdiction at our seat in Italy will have jurisdiction, to the extent permitted by law.

21. Contact

22. Discount program

1. The public discount program offers a limited number of spots. Each spot gives a fixed discount on the first monthly billing period of the Pro plan: 100%, 80%, 60%, 40% or 20%, depending on the spot. A spot is personal, has no cash value, and cannot be transferred, combined with another offer, or used for yearly billing or any other plan. A spot that is refused or withdrawn under paragraph 9 (Refusal or withdrawal of a spot) is not reassigned.

2. To use your spot, choose Pro with monthly billing and pay with the email address you used to claim it. The discount is applied automatically at checkout; no code is needed or accepted. If you pay with a different email address, contact us before you pay.

3. A payment method is required even when the first billing period costs nothing. The 10-day free trial and the discounted first billing period are separate; the trial does not reduce the discount.

4. If, before your first discounted billing period ends, you submit an honest testimonial and an honest review directly to RawCloser, we will apply the same discount to your next 11 monthly renewals, so that 12 consecutive monthly billing periods are discounted in total. The discount is conditional on submitting the feedback, not on its content: you may write positive, negative or mixed feedback, and we do not ask you to say anything in particular. Submitting feedback after your first discounted billing period has ended does not extend the discount.

5. We may publish your feedback on rawcloser.com with your full name and what you sell, and will disclose that you received a discount for submitting it. Publication depends on your separate consent, given as described in the Privacy Policy, which you may withdraw at any time. Withdrawing it does not affect any discount already earned.

6. For this section, "review" means feedback submitted directly to RawCloser. It does not include a review submitted to a third-party review platform.

7. If you do not submit the feedback in time, or after the twelfth billing period, your subscription renews at the price then in force, taxes included, as shown in the application. Discount percentages apply to that price.

8. While the discount applies to your renewals, you cannot switch to yearly billing. The discount applies only to Pro with monthly billing. If you change to another plan, the discount ends and the new plan is charged at its then-current price; the discount cannot be restored by changing back. If you cancel, the discount ends with the subscription and a later subscription is not discounted.

9. Refusal or withdrawal of a spot. We may refuse or withdraw a spot in case of misuse, multiple claims by the same person, or false information.

10. This section does not affect your statutory rights, including any right of withdrawal.