Terms and Conditions

1. Who we are

RawCloser is operated by Fabio Antonelli.

2. Acceptance of these Terms

By creating an account, using the application, or accessing the service, you agree to these Terms.

If you do not agree, do not use the service.

3. Service description

RawCloser is a macOS application for salespeople designed to help users manage sales calls, generate notes, and assist with objection handling.

Call audio, transcripts, notes, and AI analysis are processed and stored on the user's own Mac and are not transmitted to our servers.

4. Eligibility

You must be at least 18 years old to use RawCloser.

If you are using the service on behalf of a business or other organisation, you represent that you have authority to bind that organisation to these Terms.

5. Accounts

You must provide an accurate email address to create and use an account.

You are responsible for keeping your account access secure.

6. Contract formation

A binding contract between you and us is formed when you:

• create an account and accept these Terms, or
• otherwise first use the service after being presented with these Terms, where that use requires acceptance

We may update these Terms from time to time, and we will ask you to accept the new version if a material change requires re-acceptance.

7. Licence and access

We grant you a limited, non-exclusive, non-transferable, revocable right to use RawCloser for your internal business or personal use, subject to these Terms.

We may limit, suspend, or terminate access if we believe you have breached these Terms, used the service unlawfully, or created a security or abuse risk.

8. Free trial

New users may be offered a 10-day free trial. No payment method is required at trial start, and no charge is made automatically at the end of the trial.

The trial is available once per email address and is linked to the email address used to start it. If the same email address has already used a trial, a new trial will not be available under that email address.

9. Paid plans, pricing, payment, auto-renewal, cancellation, plan changes, and refunds

We offer the following paid plans:

• Basic: USD $32 per month
• Pro: USD $80 per month

A third tier is planned but is not currently offered.

The prices shown to consumers are intended to be tax-inclusive and will show the total amount payable, including applicable taxes, before you confirm a purchase or plan change.

The applicable tax may depend on your country, billing information, customer status, and applicable law. You must provide accurate billing information. If we cannot determine the applicable tax or payment amount, we may ask for additional information before completing the transaction.

If we change prices for future purchases, we will give reasonable notice where required by law.

If paid features are offered, payment is processed by our payment provider. You are responsible for providing accurate billing information.

Unless we tell you otherwise at the point of purchase, paid subscriptions renew automatically at the end of each billing period until changed or cancelled.

You may cancel a paid subscription from the billing screen in the application.

If the billing screen is unavailable, or if you no longer have access to the application, you may cancel by contacting us at hello@rawcloser.com.

Cancellation takes effect at the end of the current billing period. You keep access to the paid tier until the end of the period already paid for. No further renewal is charged after cancellation takes effect. Unless otherwise stated at the point of purchase or required by law, cancellation does not entitle you to a refund for the current billing period.

A cancellation cannot currently be reversed through the application. If you change your mind, you may continue using the paid tier until the end of the current billing period and may subscribe again after access ends, if the plan is then available.

You may also change your subscription tier from the billing screen in the application.

If you upgrade to a higher tier, the upgrade takes effect immediately. You will be charged the full price of the new tier for a new billing period beginning on the date of the upgrade, and you will receive a credit for the unused portion of the previous tier. The credit will be applied to the amount charged for the new tier. The next renewal date will be one billing period after the upgrade date.

Before you confirm an upgrade, the application will show the new tier, the price of the new billing period, the credit for the unused portion of the previous tier, the total amount to be charged, applicable taxes, and the new renewal date. The application will also provide the information and acknowledgement required by applicable law concerning immediate performance and any statutory right of withdrawal.

If you downgrade to a lower tier, the change takes effect at the end of the current billing period unless we clearly state otherwise in the application at the time of the change. Until then, you keep access to the higher tier already paid for. No refund or credit is given for the unused difference unless we clearly state otherwise or mandatory law requires it.

Except where a mandatory consumer law gives you a right to a refund, all fees are non-refundable once charged.

If you believe you were charged in error, contact us promptly at hello@rawcloser.com.

10. Right of withdrawal for consumers in the EU/UK and similar rights

If you are a consumer and mandatory law gives you a right to withdraw from an online contract within a cooling-off period, that right applies except to the extent that applicable law provides otherwise.

Where applicable, we will provide the legally required pre-contract information and model withdrawal form.

If you request that the service begin during the withdrawal period, and you later exercise a statutory right of withdrawal before the withdrawal period ends, you may be required to pay a proportionate amount for the service supplied up to the time you communicate your withdrawal, to the extent permitted by applicable law.

If you exercise a statutory right of withdrawal, we will process it in accordance with applicable consumer law.

11. Acceptable use

You must not:

• use the service unlawfully
• attempt to gain unauthorized access to accounts, systems, or data
• interfere with the operation or security of the service
• reverse engineer, copy, or exploit the service except to the extent permitted by law
• use the service to send spam, malware, or harmful content

12. Call recording, per-call confirmation, and compliance

RawCloser may be used in connection with call recording and related work.

RawCloser does not display a separate confirmation dialog before each recording starts.

You are responsible for ensuring that any recording you make complies with applicable law, including any notice, consent, call-recording, workplace, and privacy requirements that apply in your jurisdiction or in the jurisdiction of the other participant.

13. Privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

14. Third-party software and open-source components

RawCloser includes or depends on third-party software and open-source components. Those components may be subject to separate license terms, and those terms apply in addition to these Terms.

A current list of notices, license information, and source-availability statements is available in the application and on our website at:

https://rawcloser.com/licenses/

15. Intellectual property

RawCloser and its content, branding, software, and related materials are owned by us or our licensors and are protected by intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from them.

16. Disclaimers

RawCloser is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee that the service will be uninterrupted, error-free, or suitable for every use case.

17. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from your use of the service.

Nothing in these Terms limits liability that cannot legally be limited.

18. Suspension and termination

We may suspend or terminate access if we reasonably believe that:

• you have breached these Terms
• your use creates a security risk
• your use creates a legal or regulatory risk
• we need to do so to protect the service or other users

You may stop using the service at any time.

19. Governing law and consumer forum

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Italy, without prejudice to any mandatory consumer protections that apply in your country of residence.

If you are a consumer, you may bring proceedings in the courts of your habitual residence where mandatory law allows.

If you are a business user, the courts having jurisdiction at our seat in Italy will have jurisdiction, to the extent permitted by law.

20. Contact